Terms & Condition

Welcome to www.moonorolondon.in By accessing or using our website, you agree to comply with the following Terms & Conditions These terms govern all purchases, usage, and interactions with Moonoro London.

πŸ›οΈ 1. Product Information

All products listed on our website are described with care.

  • We make every effort to display jewellery images accurately.

  • However, slight differences in color, size, or texture may occur due to screen resolution or lighting.

  • All product dimensions and weight are approximate.

πŸ“¦ 2. Orders & Confirmation

  • All orders placed through the website are subject to availability and confirmation.

  • You will receive an email or SMS confirmation after placing your order.

  • Moonoro London reserves the right to cancel or refuse any order under rare circumstances (e.g., payment failure, stock issue, or violation of terms).

πŸ’³ 3. Payment Terms

We accept payments through secure gateways like Razorpay, UPI, Net Banking, and COD (in select areas).

  • All transactions are encrypted and safe.

  • COD orders may incur an extra handling fee and are only valid for eligible pin codes.

  • We do not store your card/payment details.

🚚 4. Shipping & Delivery

Our standard shipping timelines are 3–8 working days depending on the location.

  • Refer to our Shipping Policy for full details.

  • Any delays due to courier partners, weather, or other unavoidable reasons will be communicated.

πŸ”„ 5. Returns & Refunds

We accept returns only if reported within 24 hours of delivery with an unboxing video.

  • Read our full Return & Refund Policy for conditions and exclusions.

  • Refunds are processed only after the returned product passes quality checks.

πŸ“Έ 6. Intellectual Property

All images, designs, logos, and content on Moonoro London’s website and social media are the property of Moonoro London.

  • Reproducing or copying content without permission is strictly prohibited.

⚠️ 7. User Responsibilities

As a user or buyer, you agree to:

  • Provide accurate information at the time of placing orders

  • Use the website for lawful purposes only

  • Not misuse, hack, or disrupt the website’s operation

πŸ“ 8. Policy Changes

Moonoro London reserves the right to update or change these Terms & Conditions at any time without prior notice.
We recommend checking this page periodically for updates.

πŸ“ž Need Support?

Have a question about your order, payment, or our policies?
πŸ“§ Email us: info.moonorolondon@gmail.com
πŸ“± Instagram DM: @moonorolondon