Welcome to www.moonorolondon.in By accessing or using our website, you agree to comply with the following Terms & Conditions These terms govern all purchases, usage, and interactions with Moonoro London.
🛍️ 1. Product Information
All products listed on our website are described with care.
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We make every effort to display jewellery images accurately.
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However, slight differences in color, size, or texture may occur due to screen resolution or lighting.
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All product dimensions and weight are approximate.
📦 2. Orders & Confirmation
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All orders placed through the website are subject to availability and confirmation.
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You will receive an email or SMS confirmation after placing your order.
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Moonoro London reserves the right to cancel or refuse any order under rare circumstances (e.g., payment failure, stock issue, or violation of terms).
💳 3. Payment Terms
We accept payments through secure gateways like Razorpay, UPI, Net Banking, and COD (in select areas).
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All transactions are encrypted and safe.
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COD orders may incur an extra handling fee and are only valid for eligible pin codes.
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We do not store your card/payment details.
🚚 4. Shipping & Delivery
Our standard shipping timelines are 3–8 working days depending on the location.
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Refer to our Shipping Policy for full details.
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Any delays due to courier partners, weather, or other unavoidable reasons will be communicated.
🔄 5. Returns & Refunds
We accept returns only if reported within 24 hours of delivery with an unboxing video.
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Read our full Return & Refund Policy for conditions and exclusions.
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Refunds are processed only after the returned product passes quality checks.
📸 6. Intellectual Property
All images, designs, logos, and content on Moonoro London’s website and social media are the property of Moonoro London.
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Reproducing or copying content without permission is strictly prohibited.
⚠️ 7. User Responsibilities
As a user or buyer, you agree to:
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Provide accurate information at the time of placing orders
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Use the website for lawful purposes only
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Not misuse, hack, or disrupt the website’s operation
📝 8. Policy Changes
Moonoro London reserves the right to update or change these Terms & Conditions at any time without prior notice.
We recommend checking this page periodically for updates.
📞 Need Support?
Have a question about your order, payment, or our policies?
📧 Email us: info.moonorolondon@gmail.com
📱 Instagram DM: @moonorolondon